Reference

Open Your Privacy Choices

Your account data, cookie choices, and DANA, OVO, GoPay or QRIS records are covered before you open your account, so you know what we collect and why.

Account data controlsCookie choice detailsDANA and OVO recordsGoPay and QRIS checks
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bosnaga Open Your Privacy Choices
CONTACT PATHS

Contact Us About Privacy Requests

Fast answers matter when your name, phone number, payment receipt, or device login looks wrong. Our privacy contact paths are open every day from 10:00-24:00 WIB through live chat, email, and WhatsApp. Start from Account > Profile > Privacy when you are logged in, or use email if you cannot reach the account page. We ask for enough detail to find the record without exposing extra data in the chat window.

Team online

Live chat privacy queue

Use live chat from the lobby footer between 10:00-24:00 WIB for account data questions. We may ask for your account ID, last login time, and payment rail used, such as DANA or QRIS.

Email data requests

Send privacy requests to [email protected] when you need a written record. Include your registered email, phone ending digits, and whether the request concerns cookies, wallet records, or account profile data.

WhatsApp identity check

Use WhatsApp support for quick identity checks if your phone number changed. We verify through account signals first, then move sensitive replies to email so your payment and login data stay contained.

ACCOUNT CARE

Browse Our Data Handling Steps

Practical privacy controls are built into the account flow, not hidden in fine print.

Account profile data

We use your name, email, phone number, username, and password status to maintain account access. Change requests start inside Account > Profile > Privacy, where we can compare your current details with verified login records.

Payment record handling

DANA, OVO, GoPay, and QRIS references are stored as transaction records, not as open wallet access. We keep receipt IDs, timing, amount fields, and status markers needed to trace deposits and withdrawals.

Cookie choices

Cookies help keep your session active, remember language settings, and measure page errors. You can clear them in your browser settings, but a fresh login may be needed after clearing device storage.

Device security logs

We record device type, IP signal, browser version, and login timing when you enter the account. These logs help us flag unusual access without reading files, photos, or contacts on your phone.

Retention timing

We keep account and payment records for as long as they are needed for wallet checks, disputes, fraud prevention, and legal duties. Older support chats may be archived with limited staff access.

Change and deletion requests

Ask us to correct, export, or delete eligible account data by email or live chat. We confirm identity first, then explain which records can change and which must stay for payment or security reasons.

Explore Privacy Policy Questions

The questions below focus on real privacy moments: opening an account, confirming payments, clearing cookies, changing a phone number, and asking for a copy of your records. We answer in practical terms so you know what to send, where to send it, and how we handle the request. If a case involves access, payment proof, or account eligibility, our answer depends on local law.

We collect the details needed to create and secure your account, such as name, email, phone number, username, password status, login time, and device signal. Payment activity is recorded separately when you use DANA, OVO, GoPay, or QRIS.

Yes. We keep transaction references, timing, amount fields, and status markers so wallet activity can be checked. We do not receive open access to your payment app; we record the transfer trail needed for account reconciliation.

Email [email protected] or start live chat from 10:00-24:00 WIB. Include your registered email, phone ending digits, and account ID if available. We verify identity before sharing any account or wallet record.

Yes, start at Account > Profile > Privacy when logged in. If the email or phone number is no longer reachable, contact support with the last login time and a recent DANA, OVO, GoPay, or QRIS reference.

Cookies keep your session active, remember page settings, help detect login errors, and measure basic site performance. You can clear cookies through your browser, but you may need to log in again afterward.

Retention depends on the record type. Account profile data, payment references, support chats, and device logs may be kept while needed for wallet checks, dispute handling, fraud prevention, and duties that apply where local law permits.

Only staff assigned to account security, payment checks, or privacy handling can access the request. We limit what they see based on the case, such as profile correction, cookie question, wallet trace, or login issue.

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